Get in touch

Contact Us

Bronhaul Yard
Brook Street
SY21 7PH
Tel: Welshpool 01938 556555
Tel: Shrewsbury 01743 368700




Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will repsond pomptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can retify any problems as soon as possible.


Our Procedure

Either call us on 01938 556555

Write to us at Bronhaul Yard, Brook Street, Welshpool, Powys, SY21 7PH (please request proof of receipt if posting)

Or email us at


We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6031.



To contact us please use the form below:

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